Najeeb Al Ghamdi Level 1 asked 2017-07-01

Asking for your Photo 1

Question Category: Payment Views: 241

Hi,

Has anyone got a request from Alibaba to hold their ID next to their face and send a shot to verify they are the gov id holder?

I have a dispute and Alibaba took a decision to refund me but I was socked by the questions that I got from an employee before they can refund my credit card.

Please let me know, if this is true, goodbye Alibaba, I can't trust a website that says you will be refunded directly after 10 days then starts to ask for photos of me and threatens to close the dispute and loss my money if I don't send the required documents within 2 days.

Regards

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Other Answers 1

  • peter Wang 2017-07-05

    Really wants to help, but really didn't face such situation before

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