Cinthya Semino Level 1 asked 2017-06-25

ABOUT TRADE ASSURANCE 1

Question Category: Payment Views: 430

Hi, I am making a purchase by TRADE ASSURENCE with Ningbo Tongqiu Electronic Technology Co., Ltd.
Has been generated the order 84681800859812, for which I have to pay $ 3,500.00. In the contract indicates a CITIBANK ACCOUNT.
But the seller has informed me, that he can´t receive the payment on that account, and he has given me another account.
Could you please confirm if the seller can do it? And if that is right?
Waiting for you reply.

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Other Answers 1

  • Ryan Xiao 2017-06-29

    Hello, for the trade assurance order, if the contract indicates the CITIBANK ACCOUNT, it shows that you must pay to this account. If you made the payment already, your order status will be updated on alibaba. You can check it there. If still not update, you need to contact the alibaba customer service department. Hope my words can be useful for you.

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