Adolf Wiedhalm Level 1 asked 2017-05-14

Repayment of initial payment due to contract closure 1

Question Category: Payment Views: 148

Hello!

We have completed an order for a sample device. The seller issued an order in which the initial payment was $ 100. We asked our bank to transfer this amount to the account. In the meantime, the seller closed this order and created a new order with the total payment of 230 USD as the initial payment.
We paid the new order in full, because we want to test the device urgently.
My question: How do we get back the amount of 100 USD for the now closed order? Who is to speak here?

best regards
HauService
A.Wiedhalm

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Other Answers 1

  • Christian Liza 2017-05-14

    Hello Adolf:


    You made a mistake at the beginning:


    If you have paid US$ 100, the next payment should have been US$ 130; so you can complete US$ 230.


    "How do we get back the amount of 100 USD for the now closed order? Who is to speak here?"


    You must talk with the supplier and ask for US$ 100 refund; they can do it easily, but if you have paid by Wire transffer, there will be a fee for send you the payment.


    There are 3 options:


    1- Ask the supplier to send by Western Union or paypal.


    2- Keep the US$ 100 for future orders


    3- Ask to wire transffer but you will recieve less money.


    Hope this helps


    Christian Liza
    email: cliza@comprar-en-china.com
    Skype: decaltrademark1
    www.comprar-en-china.com

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