CHANGWOO KIM Level 1 asked 2017-04-27

I can't confirm my order 10

Question Category: Payment Views: 6122

I need a help

By using VISA card, I just finished my payment a minute ago.
And I received the e-mail from Alibaba
But I can't confirm my order

In the process of payment, I signed my company account(AAA@XXX.co.kr) in the blank e-mail address field
This address does not match my AliBaba account(BBB@naver.com.)
So, I got an error message (I failed to take a screenshot).
And following message will be confirmed whenever I try to confirm order.

"your email address on the order transaction must match your Alibaba.com log in email address
Please log in using your order transaction email adress to continue"

Furthermore, I can't confirm this transaction in my Alibaba order box.
I want to make sure that my payment has been done properly.
Please tell me how to confirm order.

Your product name: PVC/Hypalon fenders

Where is your supplier from: China

What kind of payment terms do you prefer: VISA Card

What kind of payment terms does the supplier want to use: Timeless

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Other Answers 1

  • Christian Liza 2017-05-13

    Hello Changwoo:


    you made a mistake at the payment process. http://goo.gl/w8OehW


    You can do:


    1- Log in with the email account you made the payment


    2- If you dont have an account with that email, sign up a new alibaba account with that email.


    3- Contact the supplier and ask them if have recieved the order payment because you have issues trying to log in, and handle all the procces this way.


    4- In case these does not work, contAlibaba service to get help:


    https://service.alibaba.com/buyer#contact_us


    Hope this will be useful.


    Regards
    Christian Liza
    email: cliza@comprar-en-china.com
    Skype: decaltrademark1
    www.comprar-en-china.com

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