I need a help
By using VISA card, I just finished my payment a minute ago.
And I received the e-mail from Alibaba
But I can't confirm my order
In the process of payment, I signed my company account(AAA@XXX.co.kr) in the blank e-mail address field
This address does not match my AliBaba account(BBB@naver.com.)
So, I got an error message (I failed to take a screenshot).
And following message will be confirmed whenever I try to confirm order.
"your email address on the order transaction must match your Alibaba.com log in email address
Please log in using your order transaction email adress to continue"
Furthermore, I can't confirm this transaction in my Alibaba order box.
I want to make sure that my payment has been done properly.
Please tell me how to confirm order.
Your product name: PVC/Hypalon fenders
Where is your supplier from: China
What kind of payment terms do you prefer: VISA Card
What kind of payment terms does the supplier want to use: Timeless
you made a mistake at the payment process. http://goo.gl/w8OehW
You can do:
1- Log in with the email account you made the payment
2- If you dont have an account with that email, sign up a new alibaba account with that email.
3- Contact the supplier and ask them if have recieved the order payment because you have issues trying to log in, and handle all the procces this way.
4- In case these does not work, contAlibaba service to get help:
Hope this will be useful.