We wanted to buy sawdust briquette charcoal from Gongyi Hongye Water Purification Material Factory. We discussed with them and and got email about specification and pictures of sample. We agreed by seeing pictures in email. But today when we got product we realized that they sent different product than we agreed. I tried to contact and ask to seller, but they did not replied to us. We placed order to this company because they are 5 years gold member of alibaba.com, However, they are not acting seriously and not being responsible. We wanted to send back this product and want that our money being returned to us. Because can not sell this not agreed product here.
is Anybody hear about this company? I really shocked that how 5 years GOLD member of Alibaba company can not be responsible.
Please help us about this case. I really lost my trust to Alibaba.com com all members. This is second time happened to me. First with free member and after that I thought that I should find Gold member supplier. But now GOLD member also looks cheated on me.
if this is real company I will use lawyer to take back my money. Any information for other helps? Thank you.