Shantel Seoane Level 1 asked 2016-11-28

I can't file an order dispute 1

Question Category: Insurance Views: 6456

When I press the "Complain" button on the file a dispute page, I am taken to my order page. I am not given any kind of option to choose the product that I would like to dispute.

The merchant is ignoring me after I told her that her product ripped within seconds of use and that I wanted a full refund. The merchant clearly says they have a 60 day money back guarantee so please advice what I can do!? Or how to proceed with getting my money refunded a.s.a.p.

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Other Answers 1

  • Christian Liza 2016-12-02

    Hello Shantel:


    You still have 15 days to open a dispute after confirm the order. http://goo.gl/w8OehW


    It seems the protection time has expired. Try this link to open a dispute:


    https://report.aliexpress.com/


    If you can not get the dispute link, email buyerservice@aliexpress.com and send the detailed issue with the order. attach pictures and short video if possible.


    HOpe this helps.


    Regards
    Christian Liza
    .
    skype: decaltrademark1
    email: cliza@comprar-en-china.com
    http://www.comprar-en-china.com

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