Shantel Seoane Level 1 asked 2016-11-28

I can't file an order dispute 1

Question Category: Insurance Views: 6823

When I press the "Complain" button on the file a dispute page, I am taken to my order page. I am not given any kind of option to choose the product that I would like to dispute.

The merchant is ignoring me after I told her that her product ripped within seconds of use and that I wanted a full refund. The merchant clearly says they have a 60 day money back guarantee so please advice what I can do!? Or how to proceed with getting my money refunded a.s.a.p.

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Other Answers 1

  • Christian Liza 2016-12-02

    Hello Shantel:

    You still have 15 days to open a dispute after confirm the order.

    It seems the protection time has expired. Try this link to open a dispute:

    If you can not get the dispute link, email and send the detailed issue with the order. attach pictures and short video if possible.

    HOpe this helps.

    Christian Liza
    skype: decaltrademark1

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