Natalia Nasoila Level 1 asked 2016-04-27

Items never arrived and money never refunded. 1

Question Category: Insurance Views: 4913

I have five items ordered from AliExpress on November 11,2015. Items never arrived, I opened a dispute seller told me that the items are in the way and i accepted but obviously was a lie because they still did not arrived, after dispute was timed out seller did not answered me back. in the tracking number you can see that items never arrived. I write complains two times but they rejected they said that it is not accurate.
Is it still possible to resolve with them this situation?

Add to Favorites 0

Other Answers 3

  • 外贸圈小马哥V 2016-04-28 Best Answer

    yes,you can make complaints to alibaba customer servcie,or you can ask your chinese friend for help.

    0 0
    • Hans Jiang 2016-05-02

      There's a lot of fake frauds on alibaba.com.


      Safe way is before you place an order,you detect the supplier in details.


      Normaly when they received the money,they will show you their real face.
      Be careful. 

      0 0
    • Christian Liza 2016-04-29

      Hello Natalia:


      If you open a dispute and then close it, it means you agree with the seller solution.


      Next time if the item does not arrive, open a dispute and go ahead and escalate it.


      If you get refunded and the item arrives, buy again and pay for the item.


      You still have a chance to open a dispute, email buyerservice@aliexpress.com


      Explain detailed your issue.


      More information here: http://goo.gl/XTGmvj


      Good Luck


       


      Regards
      Christian Liza
      .
      skype: decaltrademark1
      email: cliza@comprar-en-china.com
      http://www.comprar-en-china.com


       

      0 0
    supplierchannel010176201045